The first step is to book an appointment with one of our diabetes educators by contacting reception. Call 905-620-0360 or email bestdiabetes@charleshbest.com. For an overview of our pump program, visit https://www.charleshbest.com/pump-program.

TANDEM • Register for Glooko account • Charge pump. Select language. Set up date/time (Go to Options, Device Settings). Look through pump menus to familiarize yourself with the pump. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • When you are finished, put into storage mode (connect charger and plug into wall or USB charger/computer. Then press and hold the silver “T” button on the top of the pump for 30 seconds. You will hear it beep to confirm storage mode has started. To take out of storage mode, simply connect charger to pump and connect to power source. Pump will wake up after about a minute). • Review pump manual. (Sent to you via email.) • Watch training videos. (List of videos found HERE.) OMNIPOD • Register for Glooko account • Charge PDM device, set up date/time. • If you are already on a pump, continue to transfer your current pump settings to your new PDM (Refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.) MEDTRONIC • Register for Carelink account • Put battery in pump, enter date/time. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Download Medtronic Mini Mobile app onto your phone if compatible. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.)

For complete instructions on how to upload your data, visit https://www.charleshbest.com/uploadyourdata.

Tandem 1-833-509-3598 https://www.tandemdiabetes.com/en-ca/support Omnipod 1-855-763-4636 https://www.omnipod.com/en-ca/contact-us Medtronic 1-800-284-4416 https://www.medtronic.com/ca-en/diabetes/home/support/services/technical-support.html

The first step is to book an appointment with one of our diabetes educators by contacting reception. Call 905-620-0360 or email bestdiabetes@charleshbest.com. For an overview of our pump program, visit https://www.charleshbest.com/pump-program.

TANDEM • Register for Glooko account • Charge pump. Select language. Set up date/time (Go to Options, Device Settings). Look through pump menus to familiarize yourself with the pump. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • When you are finished, put into storage mode (connect charger and plug into wall or USB charger/computer. Then press and hold the silver “T” button on the top of the pump for 30 seconds. You will hear it beep to confirm storage mode has started. To take out of storage mode, simply connect charger to pump and connect to power source. Pump will wake up after about a minute). • Review pump manual. (Sent to you via email.) • Watch training videos. (List of videos found HERE.) OMNIPOD • Register for Glooko account • Charge PDM device, set up date/time. • If you are already on a pump, continue to transfer your current pump settings to your new PDM (Refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.) MEDTRONIC • Register for Carelink account • Put battery in pump, enter date/time. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Download Medtronic Mini Mobile app onto your phone if compatible. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.)

For complete instructions on how to upload your data, visit https://www.charleshbest.com/uploadyourdata.

Tandem 1-833-509-3598 https://www.tandemdiabetes.com/en-ca/support Omnipod 1-855-763-4636 https://www.omnipod.com/en-ca/contact-us Medtronic 1-800-284-4416 https://www.medtronic.com/ca-en/diabetes/home/support/services/technical-support.html

The first step is to book an appointment with one of our diabetes educators by contacting reception. Call 905-620-0360 or email bestdiabetes@charleshbest.com. For an overview of our pump program, visit https://www.charleshbest.com/pump-program.

TANDEM • Register for Glooko account • Charge pump. Select language. Set up date/time (Go to Options, Device Settings). Look through pump menus to familiarize yourself with the pump. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • When you are finished, put into storage mode (connect charger and plug into wall or USB charger/computer. Then press and hold the silver “T” button on the top of the pump for 30 seconds. You will hear it beep to confirm storage mode has started. To take out of storage mode, simply connect charger to pump and connect to power source. Pump will wake up after about a minute). • Review pump manual. (Sent to you via email.) • Watch training videos. (List of videos found HERE.) OMNIPOD • Register for Glooko account • Charge PDM device, set up date/time. • If you are already on a pump, continue to transfer your current pump settings to your new PDM (Refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.) MEDTRONIC • Register for Carelink account • Put battery in pump, enter date/time. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Download Medtronic Mini Mobile app onto your phone if compatible. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.)

For complete instructions on how to upload your data, visit https://www.charleshbest.com/uploadyourdata.

Tandem 1-833-509-3598 https://www.tandemdiabetes.com/en-ca/support Omnipod 1-855-763-4636 https://www.omnipod.com/en-ca/contact-us Medtronic 1-800-284-4416 https://www.medtronic.com/ca-en/diabetes/home/support/services/technical-support.html

The first step is to book an appointment with one of our diabetes educators by contacting reception. Call 905-620-0360 or email bestdiabetes@charleshbest.com. For an overview of our pump program, visit https://www.charleshbest.com/pump-program.

TANDEM • Register for Glooko account • Charge pump. Select language. Set up date/time (Go to Options, Device Settings). Look through pump menus to familiarize yourself with the pump. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • When you are finished, put into storage mode (connect charger and plug into wall or USB charger/computer. Then press and hold the silver “T” button on the top of the pump for 30 seconds. You will hear it beep to confirm storage mode has started. To take out of storage mode, simply connect charger to pump and connect to power source. Pump will wake up after about a minute). • Review pump manual. (Sent to you via email.) • Watch training videos. (List of videos found HERE.) OMNIPOD • Register for Glooko account • Charge PDM device, set up date/time. • If you are already on a pump, continue to transfer your current pump settings to your new PDM (Refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.) MEDTRONIC • Register for Carelink account • Put battery in pump, enter date/time. • If you are already on a pump, transfer your current pump settings onto your new pump (refer to videos or pump user manual for instructions). Do not put insulin in your new pump or connect it to your body. • Download Medtronic Mini Mobile app onto your phone if compatible. • Review pump manual. (Sent to you via email.) • Watch training video. (Click HERE.)

For complete instructions on how to upload your data, visit https://www.charleshbest.com/uploadyourdata.

Tandem 1-833-509-3598 https://www.tandemdiabetes.com/en-ca/support Omnipod 1-855-763-4636 https://www.omnipod.com/en-ca/contact-us Medtronic 1-800-284-4416 https://www.medtronic.com/ca-en/diabetes/home/support/services/technical-support.html